Exchanges & Returns
Exchanges & Returns
SHIPMENT & FEES.
If for any reason you are not satisfied with an order, the items can be returned for a Size/Colour Exchange or Refund within 14 days of the delivery date of the order.
Please contact us at returns@toral-shoes.com to inform us of your decision so that we can process your exchange/refund.
/ EXCHANGES & RETURNS ITEMS.
Returning an item cannot be any easier. Try your purchases on in the comfort of your own home and if you need to make a return, you have 14 days from the date you received your order to make the exchange or return.
We do not provide shipping labels for returns or exchanges. The customer is responsible for the shipping costs of the transport company.
Toral can also help you with the return if you are in the EU.
The return will have a cost of €15 that will be deducted from the amount to be refunded. You can request this option in the email returns@toral-shoes.com and we will send the return labels to your email.
For returns outside the European Union and the Canary Islands you can send an email to returns@toral-shoes.com and check the price of the return, if you agree with the agreed price we will send the return label to your email.
Otherwise, you will have to ship the items back to us using the same courier company who delivered your parcel.
/ REFUNDS.
Refunds shall be made using the same method used to make the initial payment, or as a credit to the customer’s account for future purchases at toral-shoes.com.
If your order has been sent to a destination within the EU, all sales tax will be refunded.
Outside the EU, customs duties and sales taxes are not refundable through TORAL-SHOES.COM. However, you can receive a refund by contacting directly with your local customs office.
/ NEW COLLECTION RETURNS
The return will have a cost of €15 that will be deducted from the amount to be refunded.
/ SALES RETURNS
For items purchased during sales periods, a €15 return fee per item will apply. For example, returning two pairs of shoes will incur a fee of €30. This amount will be deducted from the refund total.
/ SAMPLE SALE RETURNS.
Please note that all Sample Sale items are final sale. No returns or exchanges will be accepted for these purchases under any circumstances.
/ OUR RETURN POLICY.
All items must be returned new, unused and with all TORAL-SHOES tags still attached. Returns that do not comply with our policy will be not accepted and will be returned to the customer.
Please contact our customer care team by sending an email to customercare@toral-shoes.com with any questions regarding our return policy.
/ FREQUENT RETURNS.
We offer a flexible return policy to make your online shopping experience even easier. We do track the number of returns made by our customers. Continuous returns are marked and will be potentially rejected at our discretion and can result in the closing of your TORAL-SHOES.COM account.
/ LATE RETURNS.
Your purchase must be returned within 14 days after the receipt of your order. Any returns made after this period will be accepted at the discretion of TORAL-SHOES.
/ SHOES.
When trying on shoes, make sure not to scratch the soles or mark the shoe box. Returns must include the box, as they are considered part of the product. Place the shoe box inside another box to avoid damage during shipping.
Exchanges & Returns
SHIPMENT & FEES.
If for any reason you are not satisfied with an order, the items can be returned for a Size/Colour Exchange or Refund within 14 days of the delivery date of the order.
Please contact us at returns@toral-shoes.com to inform us of your decision so that we can process your exchange/refund.
/ EXCHANGES & RETURNS ITEMS.
Returning an item cannot be any easier. Try your purchases on in the comfort of your own home and if you need to make a return, you have 14 days from the date you received your order to make the exchange or return.
We do not provide shipping labels for returns or exchanges. The customer is responsible for the shipping costs of the transport company.
Toral can also help you with the return if you are in the EU.
The return will have a cost of €10 that will be deducted from the amount to be refunded. You can request this option in the email returns@toral-shoes.com and we will send the return labels to your email.
For returns outside the European Union and the Canary Islands you can send an email to returns@toral-shoes.com and check the price of the return, if you agree with the agreed price we will send the return label to your email.
Otherwise, you will have to ship the items back to us using the same courier company who delivered your parcel.
/ REFUNDS.
Refunds shall be made using the same method used to make the initial payment, or as a credit to the customer’s account for future purchases at toral-shoes.com.
If your order has been sent to a destination within the EU, all sales tax will be refunded.
Outside the EU, customs duties and sales taxes are not refundable through TORAL-SHOES.COM. However, you can receive a refund by contacting directly with your local customs office.
/ NEW COLLECTION RETURNS
The return will have a cost of €15 that will be deducted from the amount to be refunded.
/ SALES RETURNS
For items purchased during sales periods, a €15 return fee per item will apply. For example, returning two pairs of shoes will incur a fee of €30. This amount will be deducted from the refund total.
/ SAMPLE SALE RETURNS.
Please note that all Sample Sale items are final sale. No returns or exchanges will be accepted for these purchases under any circumstances.
/ OUR RETURN POLICY.
All items must be returned new, unused and with all TORAL-SHOES tags still attached. Returns that do not comply with our policy will be not accepted and will be returned to the customer.
Please contact our customer care team by sending an email to customercare@toral-shoes.com with any questions regarding our return policy.
/ FREQUENT RETURNS.
We offer a flexible return policy to make your online shopping experience even easier. We do track the number of returns made by our customers. Continuous returns are marked and will be potentially rejected at our discretion and can result in the closing of your TORAL-SHOES.COM account.
/ LATE RETURNS.
Your purchase must be returned within 14 days after the receipt of your order. Any returns made after this period will be accepted at the discretion of TORAL-SHOES.
/ SHOES.
When trying on shoes, make sure not to scratch the soles or mark the shoe box. Returns must include the box, as they are considered part of the product. Place the shoe box inside another box to avoid damage during shipping.