If for any reason Clients are not satisfied with an order, the items can be returned for Size/Color Exchange or Refund within 14 days of the order’s delivery date.


Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 14 days from the date you received your order to exchange or return. We will collect from your home, work or an alternative address for free.

Shipping is complimentary on all exchanges, although customers outside the EU are responsible for taxes and duties.
Please make sure your items are returned new, unused and with all TORAL-SHOES.COM and garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.

Please contact our customer care team by emailing if you have any further questions.


Your refund will be credited to the original payment method or as store credit to your TORAL-SHOES.COM

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through TORAL-SHOES.COM . However, you may be able to recover these by contacting your local customs bureau directly.


All items must be returned new, unused and with all TORAL-SHOES garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.


We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your TORAL-SHOES.COM account.


Your purchase should be sent back to us within 14 days of receiving your order. Returns outside of this period may be accepted at the discretion of TORAL-SHOES.


When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.

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