Terms and conditions of use

In compliance with article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE), the company’s identification information and terms & conditions are provided below.

These general terms and conditions apply to all commercial transactions made on our website, www.toral-shoes.com, the domain owned by CALZADOS KIDO, S.L.

1. Vendor Identification.

The owner of this Site is CALZADOS KIDO, S.L. with registered address at Thomas Edison, 2. Elche Parque Empresarial 03203 Elche - Alicante and Tax Identification Card: B53250189. You can contact us at the following telephone number or via e-mail: Tel: (+34) 966357774, e-mail: customercare@toral-shoes.com.

2. Purchasing system.

To make a purchase, the user must put the items they wish to purchase in their “shopping cart” and follow the steps to complete the purchase as defined on our website.

"TORAL-SHOES" reserves the right to modify commercial offers on the web (product modifications, prices, promotional offers and other commercial and service conditions) at any time.

3. Applicable taxes.

The prices of the items displayed on the "TORAL-SHOES" website include any applicable Value Added Tax (VAT). Purchases made by individuals domiciled in Member States of the European Union are subject to VAT.

4. Form of payment

The payment of purchases will be made by: credit card and bank transfers. For more information please see the Forms of Payment section.



TORAL-SHOES.COM ships worldwide, but does not deliver to P.O. Boxes.


Orders that are designated for shipment to countries outside of the UE may be subject to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"]. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from Toral Shoes, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Toral Shoes.






3-7 days


3-7 days

exempt from VAT but subject to import fees

exempt from VAT but subject to import fees






    * Ireland, Bulgaria, Greece.
  ** Estonia, Latvia, Lithuania, Denmark, Finland, Sweden. 
*** Canary Islands







3-7 days

3-7 days

exempt from VAT but subject to import fees

exempt from VAT but subject to import fees





    * Ireland, Bulgaria, Greece.
  ** Estonia, Latvia, Lithuania, Denmark, Finland, Sweden. 
*** Canary Islands 


If for any reason you are not satisfied with an order, the items can be returned for a Size/Colour Exchange or Refund within 14 days of the delivery date of the order.


Returning an item cannot be any easier. Try your purchases on in the comfort of your own home and if you need to make a return, you have 14 days from the date you received your order to make the exchange or return. Deliver your package to any available service point by the shipping company that delivered the package to you and we'll take care of the rest. 

Shipping is free on all exchanges within the EU. Customers outside the EU are responsible for return costs and for taxes and duties.

** Estonia, Latvia, Lithuania, Denmark, Finland, Sweden (Return to a collection point).


We do not provide return labels or product changes for orders placed from the following countries: 

- Countries outside the European Union.
- Canary Islands.


We do not provide shipping labels for returns or exchanges on sale, outlet or discounted items. The customer is responsible for the shipping costs of the transport company. All other conditions shall be similar to those of new/full price items.


Refunds shall be made using the same method used to make the initial payment, or as a credit to the customer’s account for future purchases at toral-shoes.com.

If your order has been sent to a destination within the EU, all sales tax will be refunded.

Outside the EU, customs duties and sales taxes are not refundable through TORAL-SHOES.COM. However, you can receive a refund by contacting directly with your local customs office.


All items must be returned new, unused and with all TORAL-SHOES tags still attached. Returns that do not comply with our policy will be not accepted and will be returned to the customer.

Please contact our customer care team by sending an email to customercare@toral-shoes.com with any questions regarding our return policy.


We offer a flexible return policy to make your online shopping experience even easier. We do track the number of returns made by our customers. Continuous returns are marked and will be potentially rejected at our discretion and can result in the closing of your TORAL-SHOES.COM account.


Your purchase must be returned within 14 days after the receipt of your order. Any returns made after this period will be accepted at the discretion of TORAL-SHOES.


When trying on shoes, make sure not to scratch the soles or mark the shoe box. Returns must include the box, as they are considered part of the product. Place the shoe box inside another box to avoid damage during shipping.

6. Deliveries.

Through this system Toral Shoes makes shipments to its customers through the urgent delivery company UPS.

For standard deliveries, the approximate delivery time is 48-96 hours throughout the EU once payment for the order has been received. Delivery times are estimates only.

Orders placed after 12:00 pm on Thursday may be sent on Monday, as they may be retained over the weekend by the delivery company.

7.Exchanges and returns:

Exchanges and returns. Free package pickup throughout the EU.
Return and/or exchange costs are free within the EU. Outside the EU, these costs are paid by the customer.

We do not provide shipping labels for returns or exchanges on sale, outlet or discounted items. The customer is responsible for the shipping costs of the transport company. All other conditions shall be similar to those of new/full price items. See Exchange & Return Policy.

7.1. If you are not satisfied with any of the articles received, you can return it for free within the EU within a maximum period of 14 days. To return your order:

A. GO to www.toral-shoes.com and access the section:
My account> Order history> select "details" for the order you wish to return> mark the item(s) you want to return and the quantity> briefly describe the reason for the return> create the RMA refund voucher. You must write your order number and a brief description of the reason for your return in the REMARKS field. Once you have made the request, we will send a carrier to pick up your order at the address indicated within a maximum of 2-3 days.

B. If you have placed your order as a GUEST, you can request your return by sending an email to customercare@toral-shoes.com, indicating:
-Address (in the event that it is different from the address provided for delivery).
C. Closest UPS ACCESS POINT: Keep the article in its ORIGINAL PACKAGING, close the box and PLACE THE RETURN LABEL over the original shipping label. Drop the package off at the nearest UPS Office. You must inform us of your return at customercare@toral-shoes.com.

D. If you prefer, you can also CONTACT UPS by email or telephone through their website www.ups.com. You must inform us of your return at customercare@toral-shoes.com.

7.2. The refund shall be made within 30 days from the receipt of the items in our warehouse after verifying that the product has been returned in perfect condition. Reimbursement shall be made in the form of payment chosen at the time of your purchase. Shipping costs are free within the EU.

7.3. If one or more of the products received do not correspond with your purchase, we will send you the right products or refund the corresponding amount.

7.4. Toral Shoes will accept returns provided that the product has not been used, altered or tampered with. In this case, once the goods have been received in their original packaging and in perfect condition, we will proceed to refund the corresponding amount. Please note that Toral Shoes will incur any shipping costs for returns from within the EU. For purchases outside the EU, these costs shall be paid by the customer.

7.5. If your order has not yet been sent and you wish to cancel it, we will refund the total amount. In any case, you must contact us by e-mail at customercare@toral-shoes.com or at the telephone number provided below.

Or you can do so through your customer account, as long as you have done so before your order has left the warehouse.

7.6. Exchanges are subject to stock availability. If we don't have the size you want, we will notify you when it is available.

We will not accept exchanges or returns unless we have received prior notification. Customer service: + 34 966 357 774 from 9 am to 6 pm. E-mail: customercare@toral-shoes.com.

8. Payment security:

"TORAL SHOES" guarantees you the highest security and confidentiality when you buy in our store. In a similar way to the manner in which operations are performed by an ATM, when you buy at "TORAL-SHOES", the data is encrypted using an SSL security protocol and transmitted directly to the corresponding financial institution, which accepts or rejects the payment.

In this way, the information transmitted by the network is completely secure and "TORAL SHOES" does not retain this data, at any time, nor can it view or store it.

9. User or customer obligations.

Users and/or customers of www.toral-shoes.com are committed at all times to provide accurate information about the data requested in the user registration form, and to keep this information up to date. Likewise, it commits to keep its personal access codes to our website confidential and with the utmost diligence. In the event that the sale or commercialization of products from our website requires the buyer to be of a certain age according to the current legislation of their country of origin, the buyer shall verify that he/she meets this requirement to complete the purchase.

10. Security and confidentiality

"TORAL SHOES" guarantees your security and confidentiality in all of its communications with its customers. All online payment transactions are made through a secure server, based on the SSL standard that protects data against infringement by third parties.

“TORAL-SHOES” guarantees the protection and confidentiality of the personal, domiciliary, payment and any other data provided to us by our clients in accordance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data (Ley Orgánica 15/1999, de 13 de diciembre de Protección de Datos de Carácter Personal).

All data provided by our customers to 'TORAL SHOES' or its employees, will be included in an automated data file of a personal nature created and maintained under the responsibility of "TORAL SHOES". In compliance with the provisions of Organic Law 15/1999 of December 13, the customers of "TORAL SHOES" can, at any time, exercise their rights of access, rectification, cancellation and opposition of their personal data by communicating it in writing to "TORAL SHOES" by sending an email to: customercare@toral-shoes.com.

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