In compliance with article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE), the company’s identification information and terms & conditions are provided below.

These general terms and conditions apply to all commercial transactions made on our website, www.toral-shoes.com, the domain owned by CALZADOS KIDO, S.L.

1. Vendor Identification.

The owner of this Site is CALZADOS KIDO, S.L. with registered address at Thomas Edison, 2. Elche Parque Empresarial 03203 Elche - Alicante and Tax Identification Card: B53250189. You can contact us at the following telephone number or via e-mail: Tel: (+34) 966357774, e-mail: info@toral-shoes.com.

2. Purchasing system.

To make a purchase, the user must put the items they wish to purchase in their “shopping cart” and follow the steps to complete the purchase as defined on our website.

"TORAL-SHOES" reserves the right to modify commercial offers on the web (product modifications, prices, promotional offers and other commercial and service conditions) at any time.

3. Applicable taxes.

The prices of the items displayed on the "TORAL-SHOES" website include any applicable Value Added Tax (VAT). Purchases made by individuals domiciled in Member States of the European Union are subject to VAT.

4. Form of payment

The payment of purchases will be made by: credit card and bank transfers. For more information please see the Forms of Payment section.

5. SHIPPING INFORMATION



/ SHIPPING AND TAXES

TORAL-SHOES.COM ships worldwide via UPS, however deliveries cannot be made to postal addresses (P.O. Boxes)

/ INTERNATIONAL SHIPPING **

Orders that are designated for shipment to countries outside the European Union may be subject to local taxes, duties, or taxes by the country of destination ["Import Fees"]. The recipient of the shipment is the importer registered in the country of destination and is responsible for all import duties. If you refuse a shipment from Toral Shoes, you are responsible for the original purchase and shipping costs, the import duties incurred on the package and the cost of returning the package to Toral Shoes.

/ INTERNATIONAL RETURNS **

We do not provide shipping labels for international returns or exchanges. International customers interested in a return for a refund or exchange must pay for all return shipping costs. For more information on how to make an international return, please send an email to info@toral-shoes.com




EUROPE


EUROPE EXPRESS


EUROPE, OTHER COUNTRIES *


OUTSIDE EUROPE **


3-5 days


24-72h


3-5 days


exempt from VAT but subject to import fees


FREE


15€


25€


35€

* Bulgaria, Czech Republic, Croatia, Slovakia, Estonia, Greece, Hungary, Lithuania, Poland, Romania

/ SALES SEASON (ONLY ON SELECTED PRODUCTS). SHIPMENT & FEES.

SALES SEASON


EUROPE


EUROPE, OTHER COUNTRIES *


OUTSIDE EUROPE **


3-5 days


3-5 days


exempt from VAT but subject to import fees


10€


25€


35€

* Bulgaria, Czech Republic, Croatia, Slovakia, Estonia, Greece, Hungary, Lithuania, Poland, Romania



6. Deliveries.

Shipments by delivery companies
Through this system Toral Shoes makes shipments to its customers through the urgent delivery company UPS.
For standard deliveries, the approximate delivery time is 48-96 hours throughout the EU once payment for the order has been received. Delivery times are estimates only.

Orders placed after 12:00 pm on Thursday may be sent on Monday, as they may be retained over the weekend by the delivery company.

7.Exchanges and returns:

Exchanges and returns. Free package pickup throughout the EU.
Return and/or exchange costs are free within the EU. Outside the EU, these costs are paid by the customer.

7.1. If you are not satisfied with any of the articles received, you can return it for free within the EU within a maximum period of 14 days. To return your order:

A. GO to www.toral-shoes.com and access the section:
My account> Order history> select "details" for the order you wish to return> mark the item(s) you want to return and the quantity> briefly describe the reason for the return> create the RMA refund voucher. You must write your order number and a brief description of the reason for your return in the REMARKS field. Once you have made the request, we will send a carrier to pick up your order at the address indicated within a maximum of 2-3 days.

B. If you have placed your order as a GUEST, you can request your return by sending an email to info@toral-shoes.com, indicating:
-ORDER REF.
-REASON FOR THE RETURN
-Address (in the event that it is different from the address provided for delivery).
C. Closest UPS ACCESS POINT: Keep the article in its ORIGINAL PACKAGING, close the box and PLACE THE RETURN LABEL over the original shipping label. Drop the package off at the nearest UPS Office. You must inform us of your return at info@toral-shoes.com.

D. If you prefer, you can also CONTACT UPS by email or telephone through their website www.ups.com. You must inform us of your return at info@toral-shoes.com.

7.2. The refund shall be made within 30 days from the receipt of the items in our warehouse after verifying that the product has been returned in perfect condition. Reimbursement shall be made in the form of payment chosen at the time of your purchase. Shipping costs are free within the EU.

7.3. If one or more of the products received do not correspond with your purchase, we will send you the right products or refund the corresponding amount.

7.4. Toral Shoes will accept returns provided that the product has not been used, altered or tampered with. In this case, once the goods have been received in their original packaging and in perfect condition, we will proceed to refund the corresponding amount. Please note that Toral Shoes will incur any shipping costs for returns from within the EU. For purchases outside the EU, these costs shall be paid by the customer.

7.5. If your order has not yet been sent and you wish to cancel it, we will refund the total amount. In any case, you must contact us by e-mail at info@toral-shoes.com or at the telephone number provided below.

Or you can do so through your customer account, as long as you have done so before your order has left the warehouse.

7.6. Exchanges are subject to stock availability. If we don't have the size you want, we will notify you when it is available.

We will not accept exchanges or returns unless we have received prior notification. Customer service: + 34 966 357 774 from 9 am to 6 pm. E-mail: info@toral-shoes.com.

8. Payment security:

"TORAL SHOES" guarantees you the highest security and confidentiality when you buy in our store. In a similar way to the manner in which operations are performed by an ATM, when you buy at "TORAL-SHOES", the data is encrypted using an SSL security protocol and transmitted directly to the corresponding financial institution, which accepts or rejects the payment.

In this way, the information transmitted by the network is completely secure and "TORAL SHOES" does not retain this data, at any time, nor can it view or store it.

9. User or customer obligations.

Users and/or customers of www.toral-shoes.com are committed at all times to provide accurate information about the data requested in the user registration form, and to keep this information up to date. Likewise, it commits to keep its personal access codes to our website confidential and with the utmost diligence. In the event that the sale or commercialization of products from our website requires the buyer to be of a certain age according to the current legislation of their country of origin, the buyer shall verify that he/she meets this requirement to complete the purchase.

10. Security and confidentiality

"TORAL SHOES" guarantees your security and confidentiality in all of its communications with its customers. All online payment transactions are made through a secure server, based on the SSL standard that protects data against infringement by third parties.

“TORAL-SHOES” guarantees the protection and confidentiality of the personal, domiciliary, payment and any other data provided to us by our clients in accordance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data (Ley Orgánica 15/1999, de 13 de diciembre de Protección de Datos de Carácter Personal).

All data provided by our customers to 'TORAL SHOES' or its employees, will be included in an automated data file of a personal nature created and maintained under the responsibility of "TORAL SHOES". In compliance with the provisions of Organic Law 15/1999 of December 13, the customers of "TORAL SHOES" can, at any time, exercise their rights of access, rectification, cancellation and opposition of their personal data by communicating it in writing to "TORAL SHOES" by sending an email to: info@toral-shoes.com.

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